Terms & Conditions

Last updated: August 2026. Please review these terms with your own adviser before publishing — they are a starting point written to match how this website actually works, not legal advice.

About us

This website is operated by Nubia Beauty & Brows, Oru Space, Third Floor, 7 Throwley Way, Sutton SM1 4AF. Contact: hello@nubiabeautyandbrows.co.uk, 07939 318 036.

Orders

Placing an order is an offer to buy. A contract is formed when we send you an order confirmation email. If a product is unavailable or mispriced we will contact you and offer a full refund.

All prices are in pounds sterling and include VAT where applicable.

Payment

Payments are processed by SumUp. We do not receive or store your card details. Your order is only confirmed once SumUp reports the payment as successful.

Delivery

We deliver to mainland Great Britain only. Standard delivery is £6.50, free on orders over £72.00, and free when you collect in studio. See our delivery page for full details.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel an online order within 14 days of receiving it and return the goods within a further 14 days. Sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned once unsealed. See our returns policy.

Gift cards

Gift cards are issued by email with a unique code once payment has cleared, are redeemable against treatments at our Sutton studio, and cannot be exchanged for cash. Gift cards are valid for 12 months from purchase. Any unused balance stays on the card. Lost or deleted codes can be reissued on request to the original buyer.

Appointments

Treatment bookings are made through Treatwell and are subject to Treatwell's booking and cancellation terms as well as our own studio policies.

Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise our liability for any order is limited to the amount you paid for it.

Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.