FAQs

All bookings are made through Treatwell. Tap Book now, choose your treatment and time, and you will get a confirmation from Treatwell.

Please manage or cancel bookings through Treatwell. Give as much notice as you can so the slot can go to another client.

Third floor of Oru Space, 7 Throwley Way, Sutton SM1 4AF — inside Times Square Shopping Centre. See the Find us page for step-by-step directions.

Yes — gift cards for any amount, under Gift cards in the app or on our website.

Yes. New clients book a £10 consultation on Treatwell before the treatment so we can discuss shape, colour and suitability, and carry out a patch test.

A numbing cream is applied before and during the treatment. Most clients describe mild scratching rather than pain.

It is not suitable during pregnancy or breastfeeding, with certain skin conditions, or if you are taking some medications. We will go through this at your consultation.

Yes, at least 48 hours before a tint, lift or lamination if you are a new client or have not had one recently. Please contact us to arrange it.

After the first 24 hours, yes — a non-waterproof mascara is best for lifted lashes.

Around 5mm — about two weeks of growth — gives the best results.

Yes, though skin can be more sensitive. Please wear a tampon or cup for intimate waxing.

Every 4–6 weeks suits most skin. Courses of carboxy or peels are spaced 2–4 weeks apart.