Returns Policy
You can return an item within 14 days of delivery if it is unopened, unused and in its original, undamaged packaging. For hygiene reasons opened skincare and beauty products cannot be returned. Email hello@nubiabeautyandbrows.co.uk with your order number to start a return; return postage is yours to cover unless the item is faulty or incorrect. Refunds go back to the original payment method within 5–10 business days. Damaged or faulty items: email a photo within 48 hours of delivery and we will replace or refund. We do not offer exchanges.
Returns Eligibility
You may return your item within 14 days of delivery, provided it is:
- Unopened
- Unused
- In its original, undamaged packaging
To protect the health and safety of our customers, we cannot accept returns on certain hygiene-sensitive items, including opened skincare and beauty products.
How to Start a Return
Please contact us at hello@nubiabeautyandbrows.co.uk with your order number and reason for return. We will provide the return address and instructions.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, your refund will be issued to your original payment method within 5–10 business days. You'll be notified by email once your refund is processed.
Faulty or Damaged Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery by emailing hello@nubiabeautyandbrows.co.uk with a photo and description. We will arrange a replacement or full refund.
Exchanges
We do not currently offer product exchanges. Please check your order before checkout.